Privacy policy

1. Data controller

The controller of your data is IBPRINT, S.L., with its registered address at C/ Dinamarca 3, Nave 6, 08700 Igualada (Barcelona), Spain, and contact email info@ibprint.es.

2. Data we process and why

Through the contact and quote request form we collect your name, email address, phone number (optional) and the message you send us, together with the product you are enquiring about. We use them solely to deal with your request, prepare the quote and maintain the resulting business contact.

Along with the submission we also record the IP address and the browser it was sent from. These two items are not used for commercial purposes: they serve only to curb automated form submissions and to limit the number of requests per sender.

3. Legal basis

The legal basis is the consent you give when you submit the form (Article 6(1)(a) GDPR) and, where applicable, taking steps at your request prior to entering into a contract (Article 6(1)(b)). For the IP address and browser, the basis is our legitimate interest in protecting the form against abuse (Article 6(1)(f)).

We do not carry out profiling. We do apply an automatic filter that discards submissions showing clear signs of being automated, without human intervention. If you believe your request has been discarded by mistake, write to us and we will deal with it all the same.

4. Retention

We keep your data for as long as the business relationship lasts and, afterwards, for the periods required by law. Once it is no longer needed, we delete it securely.

5. Recipients

We do not disclose your data to third parties unless required by law. The technology providers that support this website (hosting, storage and email delivery) may access it as data processors, subject to the safeguards of the GDPR.

The form is protected by Cloudflare Turnstile, which checks that the sender is a person and not a program. To do so, Cloudflare receives your IP address and technical data about your browser. It does not install advertising or track you across other sites.

International transfers

Some of these providers (Google, Cloudflare and our hosting and email providers) are companies based in, or owned by groups based in, the United States, so your data may be processed outside the European Economic Area. These transfers rely on the EU-US Data Privacy Framework (European Commission adequacy decision of 10 July 2023) or, where a provider is not certified under it, on the standard contractual clauses approved by the Commission (Articles 45 and 46 GDPR).

7. Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction and portability, withdraw at any time the consent you gave when sending the form, and ask for a person to review any decision made by the automatic filter by writing to info@ibprint.es. If you consider that the processing does not comply with the regulations, you can lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es) or with the supervisory authority of the EU country where you live or work; in France, the CNIL (www.cnil.fr).

Please also see our legal notice.